Respondus LockDown Browser

Tips

• We recommend that all instructors provide a Respondus 'test' quiz that students can use to verify that Respondus is working properly on their machine. Always keep your Respondus program and  your computer up-to-date. If updates are available, install them before taking an exam. Don't wait until the it's time to take a real exam to find out that your Respondus program isn't working on your machine.  
• Make sure that your computer is fully charged before starting an exam. 
• Most Respondus problems are due to one of the following:
  • Firewall conflicts 
  • Anti-Virus software conflicts 
  • Loss of internet connectivity > send teacher a message and try to reconnect and resume exam

Downloading Respondus LockDown Browser

Download the latest Emory installer for Respondus LockDown Browser

Troubleshooting Respondus LockDown Browser

The Respondus website maintains a page of common issues. If you run into problems, check this page to see if they have a helpful suggestion: https://support.respondus.com/hc/en-us/sections/4409607115931-Student-Support

As mentioned above, if you are having problems, the first thing you should do is update Respondus and restart your computer. If this doesn't help, and the Respondus website doesn't provde a solution, copy any error messages that you are encountering and send them to the Emory Canvas team at classes@emory.edu.